Do you ship internationally?

Yes, we ship worldwide. Please note that customs fees or import duties may apply depending on your country's regulations.

How long does shipping take?

Spain 2 days. Rest of the World: 5-10 days.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email to follow its journey.

Where are the pieces made?

All our pieces are handmade in Spain. Some hand-carved stones are crafted by skilled artisans in India.

Are your pieces made by hand?

Yes, every item is handcrafted with love and care, ensuring each piece is unique.

What materials do you use?

We use high-quality materials like sterling silver, gold vermeil, and ethically sourced stones.

How do I take care of my jewelry?

We recommend keeping your jewelry away from water, perfume, and chemicals. Store it in a dry place when not worn.

What happens if I refuse a package at customs?

If a customer refuses to accept the package due to unwillingness to pay customs charges, no refund will be issued. Please note that refunds are not available for orders shipped outside the European Union.

What is your return policy?

Only individuals residing in the European Union are eligible to request returns or exchanges. Returns must be initiated within 14 days of delivery, and items must be unused and in their original packaging. Please contact us here before initiating a return:

info@bymarieljewelry.com